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Frequently Asked Questions
  1. How Do I Place An Order?
  2. What Happens Once I Submit My Order?
  3. What Are Your Security Policies?
  4. What Are Your Privacy Policies?
  5. What Prescription Medications Do You Dispense?
  6. What Are Your Shipping Rates And Policies?
  7. What Is Your Refund/Cancellation Policy?
  8. Can you ship orders internationally?
  9. How do I retrieve my password?
  1. How Do I Place An Order?

    We have made ordering with PhentermineNY.com as fast and convenient as possible without compromising your security or safety. Start by clicking on an Order link. You will then be taken to our secure server where you will set up your account.  Next, You will need to answer an online questionnaire to provide information relevant to your medical condition. Once you complete the questionnaire, you will see a confirmation page that will allow you to review your answers for accuracy. Once all of the information is accurate, you simply submit your order for processing.


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  2. What Happens Once I Submit My Order?

    When you place an order at PhentermineNY.com, you will receive phenomenal service and low pricing on all prescription and non-prescription items.
    1.    An associate case advisor will be assigned to process your order. The associate will contact the physician you provided in the medical questionnaire to request the medication you selected. It is imperative that the physicians contact information is accurate to avoid any delays in processing your order.
    2.    Once we receive approval from your physician and all of the medication's condition requirements have been met, your medication will be filled and shipped the same day to you by our US licensed Pharmacy.



    Please note there are special ordering instructions to be followed for scheduled III-V drugs.

    A case handling service fee of $9.95 will be charged for each submitted order. This is Non-refundable.

    Properly submitted orders will be processed and ship within 3-5 business days. We will bill your order once the order is ready to ship.

    Your order will be shipped to you via Fedex.  After placing your order you will be able to track its process in real-time by logging onto the order status page. When your order ships, the Fedex tracking number will be E-mailed to you, enabling you to track the progress of your order through the fedex system.

    Our company will be contacting you under support@PhentermineNY.com. Be sure to add us to your list of approved sites otherwise our emails will be blocked (i.e. AOL, MSN, YAHOO ISP's)

    We will notify you if there is a problem with your order. If you do not hear from us, you may assume that your order was properly submitted and is being processed. You will receive a confirmation E-mail once your order has  shipped.



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  3. What Are Your Security Policies?

    This site has security measures in place to protect the loss, misuse and alteration of the information under our control. Our on-line ordering system uses the latest in Secure Encryption Technology. All personal and credit card information is submitted with the highest level of security and precautions. Our system also has safeguards in place to protect against credit card fraud.  Individuals attempting the fraudulent use of a credit card will be reported and prosecuted to the fullest extent of the law.



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  4. What Are Your Privacy Policies?

    We are dedicated to protecting your privacy. All information furnished is legally protected under applicable doctor-patient privilege laws.

    The personal information we collect from you is only used to process your order and to provide you with customer service. The financial information that is collected is only used to bill you for products and services. Medical information is used by our staff solely to approve or decline orders for specific medications.

    To view our full Privacy Policy please click here.



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  5. What Prescription Medications Do You Dispense?

    Our Pharmacy dispenses only FDA approved medications. We use the same familiar brands and manufacturers of high-quality medications that you find in your local pharmacy. We are currently focusing on highly effective weight loss medications to assist the millions of Americans who battle obesity and weight issues daily.

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  6. What Are Your Shipping Rates And Policies?

    Your order will be shipped via Fedex based on the shipping preference of your choice. Our shipping options for the continental United States are as follows:
    • Ground $14.95
    • 2 Day Air $29.95 
    • Overnight $39.95

    Sorry we cannot ship to P.O Boxes- Fedex requires an adult signature at delivery. We must ship your order to a place of business or a residence where there is someone available to sign for the package during regular business hours.

    Do You Ship Orders Everyday?
    Orders ship out Monday thru Friday. Orders are processed, billed, and shipped within 3-5 business from when they are received and approved.



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  7. What Is Your Refund/Cancellation Policy?
    We are unable to accept returns or grant refunds for products once the order is placed. Due to federal law we are unable to accept returns of any prescription products. If your physician does not approve your prescription request and you are provided a non-prescription substitute product it can be exchanged with a prescription product only if a valid prescription can be provided in the future and the item is unopened.

    Customer support is our top priority.  We are committed to offering outstanding quality and service and are here to serve you M-F 9:00am-6:00pm EST

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  8. Can you ship orders internationally?

    Yes we do ship orders internationally.

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  9. How do I retrieve my password?
    Please click on the "My Account"  button and then click on the Password Forgotten? link.

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Information on this site is provided for informational purposes and is not meant to substitute for the advice provided by your own physician or other medical professional. You should not use the information contained herein for diagnosing or treating a health problem or disease, or prescribing any medication. You should read carefully all product packaging. If you have or suspect that you have a medical problem, promptly contact your health care provider. Information and statements regarding dietary supplements have not been evaluated by the Food and Drug Administration and are not intended to diagnose, treat, cure, or prevent any disease. Customer reviews are provided for informational purposes only. Customer reviews reflect the individual reviewer's results and experiences only and are not verified or endorsed by www.phentermineny.com. Actual results may vary among users.

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